Skip to main content
Logo
Submit a request
  1. Neopets Shop
  2. Shipping, Order Tracking and Delivery

Shipping, Order Tracking and Delivery

Shipping

  • What is your general shipping policy?
  • Do you ship internationally?
  • Where do you ship from?
  • When will I receive my order?
  • Why are processing times and shipping times separate?
  • Can I change the shipping speed or carrier on my order after it is placed?
  • See all 10 articles

Order Tracking

  • How do I check my order status, and where is my tracking email?
  • My tracking status says “Pre-Shipment” or “Preparing to Ship”. Has my order shipped?
  • My tracking is not updating

Delivery

  • What if I didn’t receive all the items in my order?
  • My tracking status says “Delivered”, but I haven’t received my package
  • My parcel was delivered to the wrong address
  • My parcel was returned to sender, or I got a pickup notice
  • Will you replace my order if I used a third-party forwarding service and it was lost or stolen?

Still need help? Contact Customer Support!

Send us a ticket and we'll get back to you ASAP.

Create A Ticket
Logo
© 2026 World of Neopia, Inc. All Rights Reserved.
Customer Support
  • Support Centre
  • Return Centre
  • Promotions & Disclaimers
Legal & Policies
  • Terms of Service
  • Ordering Policy
  • Shipping Policy
  • Return & Exchange Policy
  • Privacy Policy
  • Cookie Policy
  • Accessibility Statement
  • Legal Imprint
© Neopets Shop. Theme by Lotus Themes
Powered by Zendesk