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Neopets Shop
Shipping, Order Tracking and Delivery
Shipping
Why are processing times and shipping times separate?
October 21, 2026 03:11
Processing Time
: The time it takes for our warehouse team to verify, pack, and prepare your item for shipment.
Shipping Time
: The transit time required by the postal courier to deliver the package from our warehouse to your shipping address
Articles in this section
What is your general shipping policy?
Do you ship internationally?
Where do you ship from?
When will I receive my order?
Why are processing times and shipping times separate?
Can I change the shipping speed or carrier on my order after it is placed?
Can I request a specific postal carrier for my order?
Can I ship an order to multiple addresses?
Can I combine multiple orders to save on shipping costs?
Who is responsible for extra fees charged by a third-party mail forwarding service?
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