- Check Carrier Tracking for a POD Photo: Please check the carrier's official tracking page directly to see if a Proof of Delivery (POD) photo or detailed drop-off note was uploaded by the driver.
- Search Your Delivery Location: Check around your porch, back door, mailroom, or front desk, and ask household members or neighbors.
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Report Within 14 Days: If you still cannot find your package, you must submit a ticket to Customer Support within 14 days of the marked delivery date.
We are unable to investigate, resolve, or assist with lost package claims reported more than 14 days after the marked delivery date.