- First, check that the shipping address on your order confirmation email is correct.
- If the address is correct but the parcel was left somewhere else, check with your neighbors and contact the carrier with your tracking number.
-
If you still cannot locate it, please contact Customer Support within 14 days of the marked delivery date with your order number. If the address entered at checkout was incorrect, contact us right away.
We may not be able to redirect a parcel once it has shipped, but we will do our best to help.