Once you contact Customer Support and report a defective item, the exchange process works as follows:
- Submit Request: Our team will provide instructions on how to submit your official exchange request.
- Send Back the Defective Item: Ship the defective product back to us following the support team’s instructions. A prepaid return shipping label will be provided upon return request approval.
- Replacement Shipped: Once you drop off your return package with the carrier, please contact our Customer Support team to let us know. We will keep an eye on the tracking status, and as soon as it updates to show the package is in transit, we will process and ship out your new replacement product.