Damaged Items, Returns & Exchanges
Damaged or Wrong Items Received
- What if my item arrives damaged or has a manufacturing defect?
- If my item is damaged, what photos and details should I provide?
- Only a part of my purchase is broken. Do I have to send the whole item back?
- How long do I have to request an exchange for a defective item?
- If my item arrives damaged, can I get a refund instead of an exchange?
- What should I do if I receive the wrong item?
Returns & Exchanges
- Can I exchange an item in my order?
- How does the exchange process work?
- Can I choose my own return carrier or use my own shipping label?
- What if I don’t have a printer to print my return label?
- Can I return an item if I change my mind?
- Do I get a full refund if a return or refund is approved under exceptional circumstances?
- See all 7 articles
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