Yes. Customs duties, Value Added Tax (VAT), and carrier administrative clearance fees are determined and levied by your local government and destination courier service, not by our store.
- International Orders: All international shipments are subject to local import taxes and VAT upon arrival, which must be paid by the customer to clear customs.
- Replacement Shipments: While we provide replacement items and their postage free of charge, destination customs offices frequently assess standard import VAT and courier handling fees (such as DHL or local postal clearance fees) on incoming parcels regardless of whether the package is an original purchase, gift, or warranty replacement.
Customer Responsibility: Any local import taxes, VAT, or carrier handling surcharges assessed by the destination country are the sole responsibility of the customer.
Any additional costs like VAT, import taxes, and any other carrier fees associated with the replacement shipment must be covered by the customer. We cover only the cost of the shipping fees (shipping label) itself. We cannot reimburse, waive, or cover foreign customs fees or courier clearance charges.