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General Questions

General Questions

  • What does Pre Order mean?
  • What is a business day?
  • I would like to receive a donation for a charitable event I am hosting. Can you provide a donation?
  • How can I unsubscribe from your marketing emails?
  • What is your privacy policy?
  • How can I get in touch with the Neopets Network regarding the game/my membership?

Customer Service Related

  • How long does it take for customer service to respond to my ticket?
  • How can I reach out to customer service regarding my order?

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