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How can I reach Customer Service about my order?

October 20, 2026 00:25
  • You can submit a request directly to our team via this form: https://support.shop.neopets.com/hc/en-us/requests/new. Please include your Order Number and the email address associated with your order so we can assist you quickly.

     

  • You may also browse our Help Center (https://support.shop.neopets.com/hc/en-us) for the most common questions, which have already been answered!

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