Please check that you are logged in to the correct Neopets account and that the code is entered exactly as shown, with no extra spaces.
Watch for similar-looking characters, such as the letter O and the number 0, or the letter I and the number 1. Codes can only be redeemed once. If it still is not working, please contact Customer Support with your order number, the code, and a screenshot of the error message.
You may also try these troubleshooting steps first:
Before you begin
Please clear some space in your Inventory so it’s easier to spot the new prize.
Redeeming your code
- Go to Grundo’s Warehouse and enter your code.
-
After submitting, you may see different results:
If you see an error page
- Refresh the page.
- If it turns blank after refreshing, check your Inventory. This usually means the item was successfully granted.
- If the error page continues, keep refreshing until you:
- see a reward confirmation page
- land on a blank page (item granted)
- see Grundo showing your prize
If you land on a blank page immediately
- Click Back and re-enter the code.
- Refresh and try a few times again until it processes.
After redemption
- Check your Inventory for the item.
- If the reward is an avatar, it will appear on your Preferences page instead.
If the issue persists after trying the steps above, please reply here, and we’ll be happy to assist with processing the code manually.