Skip to main content
Logo
Submit a request
  1. Neopets Shop
  2. Order & Payment Information
  3. Ordering Information

Why was my order canceled?

July 16, 2024 04:49

If your order is canceled right after placing it, it might be due to our fraud filter flagging it as "unable to process." Alternatively, orders can also be canceled or refunded if the item is out of stock, unavailable, or on backorder.

Articles in this section

  • What is the ordering process for your store?
  • Why are there different time frames for processing and shipping?
  • How can I place my order?
  • I want to purchase an item that is out of stock. Can this be done?
  • Why was my order canceled?
  • I received a notification that an item was back in stock, but when I went to purchase it, it was sold out again. Can I still purchase this?
  • I ordered a 100% cotton shirt and received a 90% cotton, 10% polyester shirt. Did I get the wrong item?
Logo
© 2023 World of Neopia, Inc. All Rights Reserved.
Customer Support
  • Support Centre
  • Return Centre
  • Promotions & Disclaimers
Legal & Policies
  • Terms of Service
  • Ordering Policy
  • Shipping Policy
  • Return & Exchange Policy
  • Privacy Policy
  • Cookie Policy
  • Accessibility Statement
  • Legal Imprint
© Neopets Shop. Theme by Lotus Themes
Powered by Zendesk