All personalized orders undergo a verification process and may be declined at our discretion. The following are examples of reasons a personalized item may be declined (but are not limited to):
Image Quality
A personalized order can be declined if the submitted image is:
- Low quality, pixelated, blurry/out of focus, backward, or upside down.
- Unaligned
- Cut off or unreadable
Legal & Intellectual Property
An image cannot contain the following:
- Third-party advertisements.
- Celebrity images (unless submitted by the celebrity themselves)
- Content associated with recalls, lawsuits, or class action lawsuits.
- Identifiable names or trademarks unless we own the mark or sell the product.
Personally Identifiable Information
An image may not contain personally identifiable information (PII) such as:
- Phone numbers, physical addresses, email addresses.
- Bank account numbers, social security numbers, passport information, driver’s license numbers, or other identifying information.
Inappropriate Material
An image or personalization may not contain material considered offensive or inappropriate.
- Controversial or negative comments about another user, customer, or brand.
- Content relating to abusing or excessive use of drugs or alcohol.
- Discriminatory, defamatory, or abusive content towards any person, group, nation, religion, political group, celebrity, gender, sexual orientation, disability, race, or age.
- Derogatory or negative content towards the origination of a product or merchandise.
- Violence, nudity, pornography of any kind, serious injury, or death. This includes violence towards humans or animals.
- Content related to legal action against us, the network, a product, or claims of malicious intent, malfeasance, or copyright infringement or counterfeit activity.
Profanity
- An image or personalization may be declined if it contains profanity of any kind that is not already part of the image or brand.