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  2. Shipping, Order Tracking and Delivery information

Shipping, Order Tracking and Delivery information

Shipping Information

  • What is your general shipping policy?
  • Can you change the shipping speed or method on my order?
  • Can I send an order to multiple addresses?
  • I placed multiple orders; can I combine the orders to pay less shipping?
  • Do you ship internationally?
  • Where do you ship from?
  • See all 11 articles

Order Tracking Information

  • I did not receive all of the items in my order!
  • My order says that it has shipped, but the tracking information has not been updated or says pre-shipment or “preparing to ship”

Delivery Information

  • When will I receive my item?
  • I used a forwarding service to have my order sent to another address after it was delivered to the shipping address and my order was lost or stolen. Can you replace my lost order?
  • My tracking information says my order was delivered, but I didn’t get it, or it is arriving later than expected

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